At Zarigar.com, we want every customer to have a pleasant shopping experience. As our products are artificial jewelry, we follow specific guidelines to ensure fairness and hygiene for all customers.

Eligibility for Return or Exchange

We accept returns or exchanges only in the following cases:

• The product received is damaged, defective, or incorrect
• The issue is reported within 24 hours of receiving the order
• The product is unused, unworn, and in its original packaging

Kindly note that clear photos or videos may be required to verify the issue.

Non-Returnable & Non-Exchangeable Items

To maintain quality standards, the following cases are not eligible for return or exchange:

• If the product is liked less or not preferred after delivery
• Change of mind or personal preference
• Minor variations in color or design due to lighting or screen differences
• Items that have been worn, used, or damaged after delivery

Exchange Process

Once your request is approved, we will guide you through the exchange process. Availability of replacement items is subject to stock.

Return Shipping

• If the issue is verified as our mistake (wrong or damaged item), we will assist with the return process.
• For other approved cases, return shipping may be the customer’s responsibility.

Refund Policy

Currently, we do not offer cash refunds.
Approved cases are handled through exchange or store credit, depending on availability and circumstances.

Important Notes

• Requests submitted after the allowed time period may not be entertained.
• Products sent back without prior approval may not be accepted.
• Each case is reviewed individually to ensure fairness.

Contact for Support

For return or exchange requests, please contact us within the given time frame through our official support channels available on the website.

We truly appreciate your understanding and cooperation. These policies help us maintain quality, hygiene, and a smooth experience for all our customers.